News and notes from around the interweb:
- The strange story of Air Force One on 9/11
Copyright: icholakov / 123RF Stock Photo
- Only a-holes recline their seats, the middle seat gets both armrests and wait for your gate checked bag against the opposite wall in an orderly line
- Earn Delta SkyMiles when you overpay for domain name registration (HT: laptop travel)
- Loyalty pioneer Hal Brierley who went from the launch of American AAdvantage to Vice President of Marketing at Pan Am and Senior Vice President of Marketing at Continental, and who also launched e-Rewards, is donating $10 million to support courses in customer engagement at Southern Methodist University business school. One tidbit about the current course there of note:
American Airlines gives [SMU] MBA students access to 10,000 anonymous AAdvantage members. The students trace every transaction and flight taken in the previous 36 months and analyze the activity against revenue and cost data.
At the end of the course, the students present their recommendations to AAdvantage executives.
- Ultra low cost carriers keep costs low by forcing passengers to behave in ways that are best for the airline rather than offering services most convenient to passengers. Whenever European low cost carrier Ryanair falls out of the news they talk about charging passengers to use the lavatory. Now they’re talking about requiring all passengers to download their mobile app.
- “British passenger who forced BA flight from London to Orlando to make an emergency landing in Boston had downed a DOZEN miniature bottles of wine” Hmm.. should airlines stop serving alcohol?
- Delta would’t let Olympic star Mo Farah’s family cut in front of coach passengers to board, when they hadn’t already boarded with first class passengers. And his wife went ballistic with a NSFW rant.