New Citibank Feature Lets You Lock and Unlock Your Cards and More

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. About time! Discover has had the lock card feature for a couple of years now – they call it “freeze account”. It makes so much sense I’ve wondered why other card issuers haven’t added this until now.

    In the end it should save the issuer money. Without it, consumers may be hesitant to call to replace a missing card thinking it’s just misplaced when it’s actually stolen, so the bank has to deal with increased fraud costs. And on the other side, for the cautious consumer who does report a misplaced card as lost, there’s the cost of card replacement and mailing.

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