Kloss spoke out in a Snapchat video as well.
I travel international on a weekly basis and I have never had a worse customer experience than I have tonight. Thanks Philippine Airlines
She doesn’t actually say what her problem with the airline was. Fortunately, Philippine Airlines tells us.
The model was scheduled to fly PR Flight 127 which departs New York JFK, stops in Vancouver, and continues to Manila.
She arrived at the check-in counter at 11:40pm on June 6 for the 12:15am June 7 departure. That’s 35 minutes out, and Philippine Airlines closes its check-in desk an hour before departure. (She was apparently late leaving the the 2016 CFDA Fashion Awards in New York.)
The resolution to her situation, though?
ABS-CBN also reports that the airline comped the model for the cost of her unused ticket as well as her rebooking fees, and would be “pleased to serve Ms. Kloss’ travel needs in the future.”
Perhaps she should have just tweeted the airline before check-in cut-off time.