Yesterday I wrote that American planned to eliminate 24 hour reservation holds in favor of 24 hour free cancellation.
Initially it was reported on Flyertalk based on conversations with reservation agents. An American Airlines employee, who has a reputation for accuracy, confirmed the news. I spoke to an American agent who said this as well.
I reached out to American for comment, and for clarification of how such a policy would work for bookings made within 7 days of travel (US airlines aren’t required to offer refunds within 7 days, but other airlines do it) and whether it would be a true 24 hour refund (as required) or ‘until midnight the following day’ (as is more generous but also more standard).
And American spokesman Casey Norton shares,
There is not a final decision on this. Moving to refunds instead of a hold policy is something we are looking at, but it has not been decided.
There are some issues and implications we need to sort through before we do anything – which may be nothing at all.
There are some emails and meetings about all of this, and it looks like someone was eager to share the news.
If something officially changes, we will let customers know in advance. Nothing has been decided as I write this at 7:32am on Monday.
So the change to 24 hour refunds rather than 24 hour holds is a pending possibility, and seems likely to me, but isn’t final. And there aren’t yet answers to the questions I was asking.