How to Get Automatic Refunds for Price Drops, Get Rebooked While Inflight, and Better Coffee

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. The IBM Passenger+ initiative is DOA, at least in the USA. While great in concept, every unionized FA would fight this program tooth and nails — resulting in long battles to amend contracts to change work rules.

    Union FA Rule #3:

    “Let NOTHING and absolutely NO pax come between me rushing through ‘service’ and my US Weekly, People, National Enquirer and/or gossiping loudly in the galley about how miserable this job is and how much I hate management”.


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