While American and US Airways are moving onto the American Airlines reservations system October 17, they’ve kept the US Airways baggage tracking system which was actually quite good.
As a result they now offer online baggage tracking.
It’s not the most mobile-friendly site, and it hasn’t been integrated into the current release of the airline’s mobile app yet (although I assume from the photo they posted to twitter it will be soon). But in my past experience with US Airways it’s highly functional — showing when a bag has actually been loaded onto an aircraft, for instance, which can mean peace of mind during transit.
Delta has had this capability for awhile, and as I say so has US Airways. So it’s good to see it at American too.
Systemwide upgrade requests now show online with a reservation at a minimum close to departure. Reader Jill shows me that her upcoming international ticket now shows that she has requested an upgrade. You no longer have to wonder if the agent you called really put in the request. (That’s no substitute for a functional online ability to search for confirmed upgrade space and the ability to request international upgrades online, but that’s another matter.)