Airlines Have Obligations: To Compensate During Mechanical Delays, and to Deliver Bags They Charge to Check

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I must agree with Joe B. The opportunity UA had when Smisek departed appears to have been wasted. Munoz is a longshot to fix UA’s problems. Good luck to him.

  2. Another solid piece from Joe B and I think he nails it. I wonder if Smisek was up to his Jeff in some other kind of grief and UA just threw Munoz out there while they (the board) re-group. Sorta like Chernenko in ’84.

  3. Seat assignment problems have become my #1 aggravation when dealing with family trips that are planned well ahead and it has been getting much harder to stay on top of seat assignments and airlines have gotten much wylier in both allowing seat assignments in the first place and then moving you against your wishes non-stop.

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