Leaked United Memo to Employees: Nice to Customers, Plus Hotel Secret Agent/Beer Officer

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. You have realized that your site has been hacked / kidnapped, right? Within seconds of landing on any page via your e-mail links, the page is redirected to cjb.net.

  2. Uh mystery shopping hotels is not exactly top secret – I’ve done hotel shops all over California – LA, SF, etc. There are tons of companies that need good shoppers to do this work (especially indian casinos!). Unfortunately it’s usually a lot of work, although when you’ve done as many shops as my wife and I have it’s really second nature (you just end up evaluating and thinking about service everywhere you go and during every meal you eat). It’s fun work but it’s still work. No free lunch.

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