United’s computer malfunction last week was an inconvenience to huge numbers of travelers. I even think it’s endemic of the broader problems at the airline.
I’m not sure, though, that it justifies a class action lawsuit. Not everyone agrees with me, however. Especially plaintiffs lawyers.
As frustrated as customers may have been with July 8, I’m guessing this doesn’t make matters better (although proving management’s negligence merely in selecting SHARES over the existing United reservation system because it was cheaper for the airline to do so shouldn’t be difficult, and that poor technology choices led directly to major customer inconvenience).
Instead, no doubt that if a settlement were to arise from such a venture — likely long after current management and many passengers are gone — it will involve a discount coupon usable only on full fare tickets (the application of which makes a ticket non-refundable).
Has the class action lawsuit against British Airways over fuel surcharges eliminated extortionate mileage redemption fees?