News and notes from around the interweb:
- Google Flights Reddit AMA is on for today 3pm – 5pm Eastern
- Behind the scenes at Singapore Airlines
- 25% bonus on transfers from Citi ThankYou points to Virgin Atlantic through August 23
- The federal government doesn’t trust the TSA to give it all information related to terrorism. Wasn’t interagency information sharing a key justification for the formation of the Department of Homeland Security in the first place? (HT: Reid F.)
- Franklin Barbecue cracks down on people selling line placeholding services. They won’t ban it, Aaron Franklin thinks folks ought to be able to do whatever they wish though thinks waiting in line is part of the experience (nonetheless, he allowed President Obama to cut the line last year), but now has a rule of one line holder per actual customer maximum.
- The little annoyances — American Airlines has a new voice recognition system when you call. Every time I ring I get the following message regarding a flight that’s already been upgraded:
I noticed you may be eligible for an upgrade on your flight departing [date] from [city] to [city] but first we need some information from you. Would you like to speak to an agent about that?
There is no information that they need, the upgrade has processed. Yet they keep telling me to talk to an agent to give them more information. The agents are frustrated…