More Changes to Starwood’s Terms and Conditions Uncovered

In addition to revealing new choice benefits, making suite nights an ‘option’ at 50 night level, Starwood’s terms and conditions updates contained a few other changes.

Rules Now Allow 24 Hour Check-in Requests Online Instead of Just By Phone

Platinums who stay 75 nights in a year are eligible for ‘Your24‘ .. a 24 hour check-in clock, based on availability. If you check-in at 11pm, you wouldn’t have to check out until 11pm. (And if you check in after 9am you’re still eligible for 4pm late checkout.)

Starwood’s terms now say that this benefit can be requested with your reservation online, no longer having to call Starwood for the request.

Distinguishing Between ‘Base’ and ‘Bonus’ Points for Elites Earning in the SPG Pro Program

The new SPG Pro program “SPG Pro Travel Professional Booking” will award points for a maximum of 15 guest rooms per night instead of 9.

Points-earning in the SPG Pro program has been changed as well to distinguish base points and bonus points. Regular earning is one base point per $3 spent. Golds and Platinums earn 1 base point and half a bonus point per $3 spent, instead of just ‘1.5 points’. Platinums who spend 75 nights with Starwood earn one base and one bonus point per $3 spent, instead of 2 base points.

I’m actually not sure the meaning of the difference between a base point and a bonus point here, how it would matter to a member, since status isn’t earned in the program based on ‘base points’ and I don’t see any other way in which a base point is more valuable or different than a bonus point. But the terms now draw this distinction, and I’ve reached out with the question.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Confused Gary…ever since they introduced Y24, I’ve ONLY ever done it online (though the interface changed recently with the introduction of Preferences…for the worse unfortunately with respect to response time).

    Sure you didn’t mean the reverse?

  2. Yup, UA-NYC, dropped by to say the same thing. Always requested Your24 online. Maybe it was only the T&C that changed, nothing practical?

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