Etihad’s amazing fare starting at $178 roundtip to Abu Dhabi, India, Africa or Asia are going to be honored.
To be clear, I hadn’t really speculated that they wouldn’t be but folks will be glad to know that Etihad has confirmed that they’re not going to be trying to unwind the tickets.
“A system filing issue caused ticket prices for a promotion in the USA to be temporarily listed incorrectly,” said Etihad spokeswoman Katie Connell on Sunday. “The issue has since been rectified. Etihad Airways will honor these fares.”
Connell said she could not immediately say how many tickets were issued at the sharply reduced levels.
It seemed that Etihad didn’t have many options here, under Department of Transportation rules against ‘post-purchase price increases’ that even apply to sales that turn out to be mistake fares.
Cancelling tickets which would then require passengers who want to travel to buy at new prevailing prices constitute, in DOT parlance, a post-purchase price increase which is prohibited.
The DOT wants to change that. It’s rules that they adopted in the past few years that they now seem to regret.
And in particular they resent that the consumer protections they’ve put in place mean that mistakes which spread on blogs have to be honored although they haven’t said how they can thread the needle of maintaining consumer protections in some cases but not in others, or define which sorts of fares would be exceptions to the rule.
And here’s where to credit the miles if you’re flying on one of these Etihad fares.
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