Several readers identified problems completing a reservation with the new Hyatt app. SkiCo asked if I would reach out to Hyatt, and I did.
MJM speculated the issue was related to his having stored his Hyatt Visa information in his account.
And indeed, that seems to be the case. Here’s what Hyatt shared back:
[W]e identified an issue affecting mobile app bookings made with a Hyatt credit card, and we have been working to address it as quickly as possible. An updated version of the iOS Hyatt app has been released, and we continue to investigate issues with the Android app.
The good news is it sounds like they understand the nature of the issue, iOS users should no longer face the problem as long as they update their app. And I’ll hold off on cancelling and rebooking reservations to pick up the bonus since I work off an Android phone.
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