Starwood Pulls Their Terms and Conditions Changes Off The Website

Yesterday morning I wrote about Starwood’s new terms and conditions. Lots of cleanup, new sections and changes related to the introduction of SPG Pro, there were also some rather odd additions like an agreement that any Starwood member won’t challenge the chain’s trademarks and that gifting awards to others when you’re not staying won’t earn stay or night credit towards status for either the gifter or for the guest.

These were terms that were set to go into effect on October 15. And no doubt that will happen, at least in some measure similar to what was posted yesterday.

But this morning the terms and conditions have reverted to the older May 2013 revision.

The changes that had been posted to Starwood’s website are gone. Either a technical glitch, or someone at SPG decided the language as-posted wasn’t quite ready for prime time.


About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. No, it’s because the someone cannot “own a trademark to the world”. I won’t state that case-law.

    Have a nice day — waiting for more trip reviews, Gary!

  2. I’ll bet automatic change detection is a thorn in the side of any marketer looking to sneak in some negative changes.

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