Adam Carolla flies American in first class, Los Angeles to Washington DC.
He’s turned away from the Admirals Club. He makes a reasonable case that — like Alaska Airlines does — paid first class travel ought to access the lounge.
Certainly lounge access policies are confusing. I see passengers all the time who don’t even look like they’re trying to scam access get turned away because they don’t understand the rules. And got a question today from an international first class passenger asking if she gets lounge access. It has to be that the airlines are doing something wrong, not the customers, at that point. (Many foreign carriers print useless ‘lounge invitation’ cards to let customers know they get access.)
I once stood in front of Billy Crystal in line to access the club at LAX. The line was several people deep, and he asks his handler “isn’t there a way to avoid this?” It seems like American is failing if Billy Crystal’s man doesn’t know about Five Star service.
Carolla suggests first class meals should consist of only food that actually exists on the ground. If no one would want it on the ground, they don’t want it on the air. Don’t offer a leek omelette.
One of his guests explains that airline food is often “the dream of something fancy by someone who’s never had food before and never been in first class.”
Lower expectations and do a better job. That’s something US airlines should probably do. Although many international airlines actually do seem to do a pretty good job with food…
Definitely an audio track ‘not safe for work’.
(HT: Fly and Dine)