Amex Transfer Bonus, a New Terminal for DCA, and Don’t Eat that Inflight Meal!

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I wouldn’t pay much attention to the GAO study. The GAO has essentially no expertise in analyzing competition issues.

  2. I agree with Rob. I think I’m gonna have to believe my own lyin’ eyes instead of a whitewash from the GAO trying to excuse the government’s complete failure to protect the consumer from industry consolidation.

  3. They also found in the study prices went down on most airline tickets and customer service as well as benefits vastly improved/ increased as a result of these mergers Extra leg room and onboard amenities in every class of service and the return of no luggage fees was another clear advantage of these mergers.
    The most interesting aspect was their frequent program study where all redemption seats were made more readily available and the cost to consumers to redeem went significantly down as well requiring many fewer miles.
    Unfortunately later on it was found that the study was actually undertaken on planet Mars by folks on drugs
    Regretfully the study was also finished on April Fools Day so there may be some inaccuracies reported in it

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