A woman who left mute by a stroke she had 10 years ago was set to fly from Los Angeles to Phoenix. Her drivers license was expired. The TSA document checker insisted she state her name, but she couldn’t, because she’s mute. So she wasn’t allowed to fly.
A TSA representative says “it could have been handled differently by the family” (along with the TSA itself) and that it won’t happen to this family next time because they now know about the special programs the TSA offers for disabled people. Apparently document checkers are not required to know about such programs, however.
The problems began when Heidi, who was left wheelchair-bound and unable to speak or write after a stroke a decade ago, was stopped by the Transportation Security Administration due to an expired driver’s license, CNN reported.
Wright claims the TSA agent was rude and insensitive, insisting Heidi talk.
“I showed her ID, her (Social Security card) and her DMV papers,” Wright said, to no avail.
“He just wanted me to make my sister talk, and I couldn’t believe it.
“I was just standing there, tears were coming out and I was like, ‘Are you serious? We can’t get her to talk.’”
Instead of flying she wound up on an 8 hour bus trip.