Every time I have stayed there I’ve gotten the same room type — a large L-shaped room with a piece of furniture in the middle separating bedroom from living room; a junior suite that used to be considered a large room and now is an “Andaz Suite.” In other words, they downgraded the room type that they confirm upgrades into (whether using a Diamond confirmed suite upgrade or using points).
And each stay after my first one the breakfast benefit was taken only in the restaurant, no more room service.
Nonetheless, I’ve always considered this a good hotel for the location. Some will prefer the Conrad in Battery Park and of course there’s a Ritz-Carlton there as well which — like many properties in the almost exclusively business area of the city – can be quite reasonably priced on weekends.
I found myself back there and have to say that the hotel wasn’t up to its past standards (and already I did not like it nearly as much as its 5th Avenue cousin).
The room itself isn’t really holding up, the wood floor is bubbling up, meaning I could feel most steps which also make noises. This was a little bit of an issue in the past, but it has really exacerbated.
The view through the buildings isn’t bad though:
Housekeeping just doesn’t seem as proactive, or else it’s another cost-cutting symptom, but htere were no snacks in room when I first arrived (modest snscks are complimentary in all Andaz rooms, along with non-alcoholic beveragaes). That was rectified the next day when I called.
Similarly, toileteries were never refreshed during my 3-day stay. I had enough, but even if not refreshed daily by the third day of a stay it seems customary, and something that would have been done in the past. They also didn’t restock the ‘backup’ toilet paper roll.
Incidentally I never received a morning newspaper.
One night I met a friend who works in the area for drinks at the hotel bar. We were going to catch up over dinner, and for convenience figured we would just have dinner in the hotel restaurant. Except we walked up there and learned that they no longer serve dinner in the hotel — breakfast and lunch only — but that we could order something at the bar. We went to the (not very good) sushi restaurant behind the hotel.
Breakfast is still a good benefit here, although not what it once was. Of course they no longer let you take the complimentary Diamond breakfast via room service. And it’s never been quite clear what the breakfast allowance was (inconsistent statements from staff, and also inconsistent amounts deducted from my bill). At check-in I pressed and the hotel staffer checking me in said “we don’t usually like to say what it is, in order not to encourage people to take the full amount, it’s full breakfast for up to four people in the restaurant. But I will look it up in the computer. (tap, tap, tap) It is a credit of up to $100.”
The breakfast buffet during the week is much more modest than in the past.
During the weekend it is a bit better, and oddly it is also cheaper. The entrees at breakfast are also less ornate than in the past as well (gone is the foie gras!).
There were a few items on the buffet only on Friday morning, but Saturday and Sunday the display of breads was back.
Both days there was shrimp, and on Sunday only there were oysters — albeit only four when I came into the restaurant, they were gone by the time I got up to the buffet, and they were never replenished.
Here’s the weekend menu:
And the weekday breakfast menu:
There are no coffee machines in the rooms. That used to be fine. You had 24 hour a day access to coffee in the lobby. That’s gone. Room service isn’t 24 hours, either — so waking up at 5am can be tough at least for me.
There’s also no longer an evening wine reception.
This hotel can still be a good value, if you need or can be in the area and the prices are right, I certainly got a large room on a cheap rate and breakfast thrown in so I really do not mean to sound as though I am complaining. I got more than my money’s worth. But the hotel just didn’t seem to be performing at the level that it used to.