Big news that American Express will open a top-end lounge at Dallas Fort-Worth in terminal D on October 15th, and that their lounges in the U.S. will be complimentary to American Express Platinum cardholders.
Over the weekend @GrahamCC tweeted me that the American Express Centurion lounges now offer free access to Platinum cardholders. (Previously access was free to Centurion (“Black Card”) members only, with other American Express cardholders able to pay $50 for access.)
Prompted by Graham’s tweet, I reached out to Gary Portuesi, American Express’ Vice President of Travel Innovation, and confirmed that Platinum cardholders do now have access to Centurion lounges in the United States — and that this includes not just Las Vegas but also future lounges, and that the next lounge in Dallas will open next week.
A couple of months ago I passed by the Las Vegas lounge, with a little bit of time to kill at the airport. I was curious, but didn’t figure it was worth paying $50 for. So I still haven’t been inside of one. American Express was kind enough to share some photos of that Centurion lounge with me, though.
Up until now Las Vegas has been the only U.S. Centurion lounge. Internationally, there are four which Platinum cardholders have already had access to:
- Mexico – Mexico City – Centurion Club
- Argentina – Buenos Aires – Salón Centurion
- Brazil – São Paulo – Centurión Club
- India- Delhi- Centurion Club
American Express is expanding their US coverage, building a series of lounges in critical destinations. They consider this a priority and we’ll see more lounges coming.
Here’s the new Access policy:
- Centurion and Platinum cardholders: Cardmember may bring in their spouse and children or two guests
- Other American Express cardholders: $50 per adult (children complimentary when accompanied by paying adult)
Everything inside the lounges — include food, drinks, and even spa services — are complimentary.
And the lounge hours for the two U.S. lounges:
- Las Vegas: 5 a.m. to 12 a.m.
- Dallas Fort-Worth 5:30 a.m. to 10 p.m.
These lounges take a long time to negotiate and then build. I asked about why Dallas Fort-Worth was their second lounge, especially when they have American as a lounge access partner and the D concourse where the new lounge is located has a Priority Pass-member lounge as well which Platinum and Centurion cardholders can access. Gary Portuesi suggested this wasn’t their next standalone strategic play but part of their broader effort to build lounges for their customers “in critical destinations, with a lot of traffic.”
Their lounges are meant to place their emphasis on service squarely in the physical airport experience, and offer products not matched by domestic US lounges.
They want to offer a great space to work, elegantly designed but with service as a big differentiator — offering cardmember services, travel services, and concierge services. They will also differentiate with food and beverage experiences, partnering with local and national talent like celebrity chefs and mixologists.
The Dallas lounge will be similar in style to the one in Las Vegas, but they won’t be cookie cutter. Dallas will have a spa, partnering with exhale, offering complimentary short 15 minute treatments like manicures and facials. I asked about expected demand and they say they’re committed to ensuring that treatments are available to guests, that even if the spa is wildly successful they intend to meet demand.
Food will be by Dean Fearing of Fearing’s Restaurant in Dallas, James Beard Foundation’s Best Chef – Southwest; cocktails by Jim Meehan and wins curated by Anthony Giglio.
This new location is 9000 square feet and located in terminal D, which is the international terminal at DFW which houses flights of American, Aeromexico, Air Canada, British Airways, Emirates, KLM, Korean, Lufthansa, QANTAS, and TACA.
American Express won’t comment on which airports will come next. They say they “can’t be everywhere, cover every terminal” but they want to “cover the globe where it makes sense.”
I’ll be transiting DFW soon for sure, and just need to build in a bit of a long layover in case I arrive and depart from the A or C terminals… at least accommodating an extra 15 minutes in lounge.
Here’s the spa menu:
Enjoy heated neck pillows and an assortment of herbal teas as you get flight-ready with these 15-minute spa therapies compliments of exhale and The Centurion Lounge.
Exhale’s signature Flow Massage uses slow, sinking pressure to get precisely into the muscles that need it the most.
Deep Tissue Massage
Designed to relieve pain and soreness from the body, this customized therapy is ideal for everyday tightness and aches caused from sitting at a computer or lugging luggage.
This rhythmic massage is designed to soothe and restore tired muscles, relieve tension and quiet the mind. Ideal for a moment of Zen before you board.
Enjoy a deep cleanse followed by an exfoliating mask to clean and detoxify the skin. Finish with a refreshing application of moisturizer to leave your skin smooth and refreshed.
Soothe + Treat
Battling breakouts? We’ll clear you for takeoff! A deep cleanse is followed by a clarifying mask to calm, even, and correct your skin. We finish with an anti-acne spot treatment and light moisturizer.
We begin with a thorough cleansing of the face, then deeply hydrate the skin with a restorative mask and overnight cream.
We soak and soften the cuticles then gently buff and shape the nails before applying organic nail polish.
A good handshake begins with well-maintained hands. We cleanse, soak and soften the cuticles then trim and buff the nails.