I’ve stayed at the Sheraton LAX more than half a dozen times. It’s the best of a bad lot of LAX airport hotels.
There’s a Westin at the airport which is probably the worst Westin in the United States, don’t tell me it’s gotten better unless they’ve soundproofed the walls. There’s a Four Points which has some pretty decent rooms and some not-so-decent rooms. The Hilton needs investment. I admit to having no experience with the Marriott properties in the area.
But if you want a really good experience you have to go beyond the properties that offer free airport shuttle services and get over to Marina del Rey or Hermosa Beach.
The Sheraton remains the best of the airport properties, though, and though it’s been a few years since its last makeover it continues to hold up reasonably well.
It has all of the necessities of a good airport property — quick in and out, an airport shuttle (and even though shared, it’s the first drop off on arrival, and last pickup yet always seems to have seats), a Starbucks in the lobby, and a good enough restaurant in Paparazzi. And a nice comfortable Sheraton bed. There’s even a fairly good pool area, though for my late November/early December stay the weather wasn’t accommodating and I was too busy in any case.
This was my first time staying there for three nights, I think I shocked the clerk at check-in when he saw I would be there for so long. But Frequent Traveler University was being held here November 30-December 2, and it would be helpful to be staying on-site.
It was also my first stay in a corner suite which though not separated by an actual wall did offer a seemingly-separate living space and even separate-still dining area.
Just a basic bathroom and with standard Sheraton amenities, I do think the US Sheraton bath products come off seeming cheap — especially with Hilton having gone more upmarket.
I had surprisingly great views, though, of the airport and its operations.
Another positive about the property was prompt and reasonably good room service, and at least some offerings available 24 hours a day, a real must for an airport hotel.
The only real negative for the stay wasn’t at all the Sheraton’s fault. A city water pipe broke down the street on Saturday and the hotel was without water for nearly 12 hours.
Fortunately this happened right after I showered for the day. I wasn’t going to be in my room at all during the day anyway. But it did stand in the way a little bit of an efficiently-run Frequent Traveler University.
We were doing lunch for 400 and watched the hotel do the best they could, making iced tea with bottled water for instance. And the bathrooms quickly became less than desirable to use.
Staff couldn’t be more accommodating though the situation was entirely outside of their control. The hotel’s General Manager even addressed the full group with an apology, offering all of the attendees that were staying on property 4000 points. That was met with mostly applause.
Folks who weren’t actually staying there were less than thrilled, and I’ve heard that several who complained were given some points as well. And some guests staying on property are said to have received more than the promised 4000 points.
Two weeks after the conclusion of the stay I hadn’t gotten any of the promised points, so I emailed the hotel. After 10 days I hadn’t gotten any response, so I emailed Starwood’s twitter address (firstname.lastname@example.org) and within 24 hours was told that the points would be posted shortly, delayed only by the holidays.
No doubt I’ll return to the Sheraton LAX, though I’m also looking forward to the opening of the new-build Hyatt Place near the airport.