On Monday I noted that United had added language to the terms and conditions of its offer of 5000 miles after $1000 in spend on one of its co-branded credit cards.
The new language — added more than 2/3rds through the promotion period which began August 1 and ends October 31 — restricted eligibility to spending on certain cards from Central and South America (!!).
I noted at the time that the terms of the 5000 miles after $3000 in spend offer had not been changed, though I flagged that with a “yet.”
And indeed Ron emails to let me know that the terms of that second offer have now been changed as well, restricting it, in bold, with:
Eligible card for this promotion is only Standard Bank- Argentina.
They say they can change the terms and conditions of their offer in the terms and conditions. That’s usually just stock boilerplate legalese. But apparently they really mean it. Which, of course, doesn’t do a whole lot for trust in the program going forward, why would you take steps to participate in an offer, relying on them to honor that offer, when they develop a reputation for changing their minds later?
Poor form, United. If you didn’t intend for US cardholders to participate the the rules should have said so. And you shouldn’t have permitted US cardholders to register. Having done that, though, adding these restrictions in October for a promotion that began in August and runs only through the end of October — and after the offer has received coverage and plenty of successful registrations — strikes me as a bad practice. Especially for an airline whose reputation has suffered mightily with its customers so much this year.