United will be restoring fare class availability to its website on an opt-in basis, i.e. the return of ‘expert mode’ which is they way that it used to be offered by United.com before Continental got involved.
This will be coming “within the next two weeks” and is “a direct result of [customer] feedback, we have worked hard to accelerate a couple solutions that accomplish this goal.”
In other words, they didn’t anticipate the firestorm that ensued when the airline took away customer ability to see upgrade and award inventory online.
The issue even got coverage from the Wall Street Journal‘s Scott McCartney.
Under that sort of pressure, it made sense for them to walk back the position that information in the hands of customers was a bad thing. They’ve done too much these past six months to burn through good will.
It’s good to see them listening, though, that’s something!
Now this is a change that I really like! It goes to show that FT & MP members have a lot of sway when we make our voices heard. Thanks for good Friday info Gary!
“They’ve done too much these past six months to burn through good will.” This is very confusing. What has United done in the last six months but alienate customers?
Exactly they have burned through all their good will
hah I wonder why they didnt honor the 4mile fare even w/more feedback & press coverage 😉
I get it now…. They’ve done nothing but alienate people since this merger. I would maintain that this is ‘too little, too late’ for many.
Good news comes on Friday mornings……..
Bad news comes on Friday 5PM.
That’s what I learned.
I won’t be sour about this one; good for them for listening!
You say: “They’ve done too much these past six months to burn through good will.” That’s funny because you would think Delta would play nice at some point….but, clearly not the case as you point out earlier today.
lol