I’m scheduled to be on a flight late tonight. At 5am this morning my phone rang, waking me. It was a US Airways robocall letting me know my flight — a full 15 hours later — was cancelled.
They give a phone number for re-accomodation, it would be much easier (especially if they’re going to wake you at 5am) if they would say something like “press 1 to be connected to US Airways specialists” instead of reading off a phone number. It’s a little early to make sense of the number.
Now, it wasn’t a weather cancellation but they quickly offered me another flight that worked for my schedule and had me in not too far off the original plan. Of course I went to check in and the reservation was ‘out of sync’ so I couldn’t get the website to work. Another call. At 5:10am, holding, waiting for them to correctly sync my reservation after having changed my flight. Alright, taken care of.
I wasn’t going back to sleep, and I was up too late last night, today is going to be a long day. And I’m left wondering why the flight was cancelled (there’s no indication of a reason on the US Airways website or using the other tools online I’m aware of), and what time it actually makes sense to call.
In general I want to know as quickly as possible, but in this case with the large number of flights I could choose from and the long period of time in advance that the cancellation was done, I certainly would have preferred 6am or 7am to 5.
How proactive do you want airlines to be with flight cancellations?