Different customers get different mileage offers, and Chris Elliott thinks it’s discriminatory.
Which is rather silly. Different members with very similar profiles will get different offers precisely because their profiles are similar. It’s called “split testing.” You want to know what offer gets the strongest response. And in order to do that you need to compare people with similar profiles, and vary only the offer.
Perhaps you get the same response giving 1500 vs 3000 miles, in which case you want to give out fewer miles. Perhaps 3000 miles seems ‘too good to be true’ and people ignore the offer. Or perhaps there are even more offers out there, say a 10,000 mile offer. Maybe 1500 isn’t enough to get a response but the response rate is virtually identical for all offers above 3000.
The marketing gurus analyze the data and figure out how to better craft their campaigns.
But if the members being marketed to had different profiles, you didn’t know whether it was the varying offer driving different behavior, or the different characteristics of the recipients.
Or some people see gender discimination, I suppose.