United Onboard Service and Meal Cutbacks

One Mile at a Time points to United service cutbacks. Those changes appear to be as follows:

Effective Sept. 2:

  • 2-3 hour flights, killing biscoffs and pretzels in coach and replacing with buy on board.

Effective Oct. 1:

    Increasing Buy on Board Prices
  • Shelf-stable items increase from $5 to $6.
  • Fresh items increase from $7 to $9.
    Other meal changes:
  • Eliminate free meals in coach, Dulles Departures to Europe (except Kuwait). Will offer Buy on Board.
  • Three-class planes, business class gets free Buy on Board rather than separate meals (!!)
  • Eliminate Second meal service on p.s. flights — replace with beverage service.
    Other changes:
  • Reduce flight attendant staffing to FAA minimums

These will be a real ouch to some, I can live with them (but won’t like it!), as long as the cuts don’t come to my beloved Mileage Plus program. Unfortunately, I’m still predicting that the cuts will come to Mileage Plus… (but I will love them forever if they do not.)

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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