You Can Help Solve Heathrow’s Baggage Mess

I haven’t had a chance to post this earlier, but several days ago an online game started making the rounds. You play British Airways CEO, and your task is to round up all the stranded bags at Heathrow’s Terminal 5 and get them on their way…

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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