The Italians are More Efficient Than the Brits!#?$?

Via Online Travel Review, Heathrow is now so backed up with lost luggage — they can’t handle any more — that they’re shipping bags en masse to Milan and hope to sort out the mess over there.

I’m not touching Terminal 5 next week, but I am transiting Heathrow with BA. Egads.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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