First Amtrak reduces the value of points transfers to Choice Hotels with no notice whatsoever. Now the option to transfer to Choice is gone entirely, a matter of days later.
This just piles on the history of customer unfriendly business practices for this program (limiting the number of points transferred out of the program in a year with no notice, dropping their partnership with United with no notice). The Carlson folks run the program like a true clown operation.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
