Airtran Free Flight Certificate Actually Doesn’t Promise… Anything?

Consumerist has the story on an Airtran free flight voucher that can’t be redeemed… because it doesn’t actually promise a free flight?


Clearly something else is going on here, like the voucher not being activated somehow, and it thus becomes one of those frustrating endeavors with customer service agents who aren’t empowered to solve problems, where the customer gets caught in a bureaucratic sink hole.

Still, it makes for an amusing exchange:

    When Brett called a customer service representative to redeem the voucher, the story changed. He was told there was no free flight on file for him. Brett writes:

    I told him I had a voucher, and he said, “but does it actually say you get a flight on it.” I read it carefully and it didn’t. It was deceptively nice and apologetic, and generous-sounding.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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