Germans, Elites, and ‘the Rules’

I just love this story.

Lufthansa Senator member sees the first class checkin has a long time, wants to use the empty business class line. They’re told ‘no way’ — a benefit of Senator status is that they use the First Class lines. Period. They’re not allowed to use the business class lines.

Lufthansa can just be… that way. Those of you who’ve ever tried to access a Lufthansa lounge know what I mean. Your boarding pass displays your status, which entitles you to the lounge…. but the rules say you must present your membership card. No card, no entry. Rules.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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