Starwood Elite Upgrades

Over at The Lobby, Starwood Lurker explains various reasons why a Platinum member might not get the upgrade to a suite that he or she wants … even when a suite appears to be for sale on a hotel’s website.

I think that he gives hotels a bit of a pass, because despite the examples offered hotels do lie about available inventory. There are hotels that just do not like to offer upgrades simply because a hotel guest has stayed lots of nights in other hotels that are affiliated through a common loyalty program.

But it’s important reading nonetheless — understanding just what kinds of upgrades you’re entitled to and what bumps in the road might prevent you from getting them is essential to scoring a suite.

Know what room to ask for. Know if it’s available. Offer to wait until it’s available if a current guest hasn’t checked out yet. If it’s important enough to you, go to your assigned room now but ask if you can be moved to a suite later in your stay.

I may be in the minority here, but I find it worth it..

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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