Southwest finds lost luggage!

Some airlines handle lost luggage well. American isn’t one of them, but apparently Southwest is. Kyle shares what happened to him when he left some personal items on a Southwest plane. He got them back, cost-effectively. Go Southwest!

    While waiting for my bags I was discussing with a friend on the phone the records I picked up from the very reasonably priced record shops in Nashville. During our discussion of Prince’s record Controversy I looked down and realized, to my disgust, I had left on the plane my extremely plain looking brown bag of records and CD’s I recently purchased. I forwent a generously offered ride from some friends or friends I bumped into and slumped on over to Southwest’s baggage area where I relayed my story of forgetfullness to the agent. They were quite helpful, but to their and my dismay, the plane with my records on it had already taken off to West Palm Beach. I suppose my music could use a vacation.

    The agents at BWI did some of their computer magic and in a few days I got a call from the baggage holders down on the sunny peninsula. I knew that they would have to ship the package back FedEx, but I made sure to comment that being poor due to extremely high housing prices in DC, I would appreciate it if they would ship it back the cheapest way possible. A week after I landed in Baltimore I received a FedEx package at work, my records in tact, and with a relief to my pocket book they were shipped FEDEX express saver. I’m relieved my great XTC record is in my hands and not here.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. SW handled my lost luggage Poorly and I Never got my property back and they reimbursed my pennies to the dollar…it a Real Joke ..I will Never Check in Luggage again………and I’ll fly SW only when it cant be avoided….

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