Expedia’s Best Price Guarantee

The CEO of Kayak.com calls Expedia’s best price guarantee for airfare “laughable.”

Of course he’d say that, he’s a competitor, but the fine print is a doozy — it doesn’t count Expedia’s booking fee (so an airline’s site offering the same fare will be cheaper) and it doesn’t count airlines that Expedia doesn’t sell (so it doesn’t matter that Southwest and JetBlue offer it for less).

And since Expedia only selectively honored the $3 room nights at the Tokyo and Osaka Hilton properties, we know that some rates are too good on Expedia…

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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