The rest of the world just doesn’t understand

Suzanne Marta of the Dallas Morning News takes a clearly tongue-in-cheek look at American Airlines service cuts. While there are bigger cutbacks that have been made, she focuses on the ice cream sundaes which American stopped offering made-to-order in international business class.

The piece cites some cutbacks but then offers up American’s spin:

    Last year, American changed the hot towels it gives elite passengers from cloth to paper. Earlier this month, business-class lunch service changed from a four-course feast to lighter fare.

    A spokeswoman said it’s the carrier’s first menu overhaul in seven years for domestic transcontinental flights. The changes are meant to better reflect how people eat during the midday meal.

After complaints the made-to-order sundae will come back on dinner flights but remain pre-made for lunch.

Marta concludes:

    The changes don’t apply to travelers in first class, who never lost their customized desserts. American said there are no plans to start any sundae service – custom or premade – in coach.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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