Online Dirty Tricks at American Airlines

The Wikipedia entry on the Wright Amendment (the law which restricts destinations of flights taking off from Dallas’ Love Field, which serves — and was intended — to protect American Airlines from Southwest) was edited by someone using an American Airlines domain.

    Someone using an Internet service provider registered to American edited online encyclopedia Wikipedia last week to describe Southwest Airlines as “a notoriously litigious company constantly seeking to change laws to gain an advantage.”

    For a time, the site also said Dallas-based Southwest is “known for its PR machine and litigious nature.”

American dismisses the event as actions by rogue employees that it cannot identify.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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