Why can’t Avis update my payment information correctly?

Why did it take four tries to update my credit card number with Avis?

The first two times I called and the agent took the new number, each time telling me that it was updated correctly but on followup calls I learned that nothing had changed.

I had my Diners Club card as my default payment method in my profile, naturally I prefer their benefit of primary insurance coverage.

On the third try I was successful in updating the card on file but despite assurances to the contrary it did not get updated on my reservation for tomorrow afternoon.

Fourth call and I’m told all is correct, we shall see when I arrive at the airport whether my name and space number is on the board or if I have to go to the desk because the location tried to run my card and it didn’t work.

Joel Widzer has a new column with general advice on rental car upgrades.

Me, I’ll settle for customer service agents entering my payment details correctly. All I can think of this morning is “Preferred Select my arse.”

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I had the same problem last time I tried changing credit cards with Avis as well. Only took me 3 calls though.

  2. Imagine if they didn’t “Try Harder”. I recently reserved a car with Avis through Travelocity. Called after the fact to have them add my Preferred Select Wizard number (naturally didn’t want to wait in the HUGE line at the ATL desk)…they said no problem, your car will be ready.

    Got to the airport (to find my bag was still in MIA, thanks AA), got on the bus and driver said I wasn’t on his computer, and I’d have to go to the Preferred Select desk…luckily they had my reservation, but was told the cancelled my select status because I hadn’t rented a car in 6 months (perhaps because the had become non-competitive in price…), at least she didn’t kick me out of the short line 🙂 Still got a new, low mileage car, just some more hassle. As I understood it, they will return my status with a phone call (or 4…). If not, I’ll need some more rental car status tips Gary!!


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