Four years ago bad hotel stays got spread via email (such as this famous complaint).

Now they’re posted at TripAdvisor and on Flyertalk for millions to read. And people post them on their blogs, which are nicely indexed by Google, so that a search for the airport Holiday Inn in Buffalo would likely yield this entry. A power outage, bad beds, rude staff, and a failure of the pillow man to deliver pillows is just the start.

Jeneane Sessum should really just say

Yours is a very bad hotel.

I have a feeling that anyone doing due diligence online before booking the airport Holiday Inn in Buffalo will have second thoughts.

By way of contrast, while I sympathize with this review of the Crowne Plaza Rochester (and wouldn’t want to stay there!), the Buffalo review puts the lie to author Rachel’s claim that the Crowne Plaza is “a Holiday Inn with interior corridors.”

Alas, not every hotel can be the Ritz-Carlton Central Park South (or the Pen in New York or Hong Kong, for that matter).