American Airlines Redeploys Pillows

American is pulling pillows from its MD80 aircraft and redeploying them to other aircraft flying longer routes. They think they can save a six-figure amount in cleaning costs by not hunting down pillows on their MD80 aircraft. The usual silly explanation is given, however:

    “It will streamline our cabin service,”

Hat tip to Today in the Sky.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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