Inside the Mind of a Hotel

This 2002 article tells Utell properties (e.g. ANA, Sofitel, Jurys) how they should set up their Priceline rates and how they should treat Priceline customers.

(Hat tip to a post at BetterBidding.com.)

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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