I’ve criticized Chris Elliott’s columns in the past (see, for instance, this post) but I have to say that his “Fix My Trip” columns where he acts as an ombudsman between travelers and travel companies are exceedingly fair. There’s no pandering to the readership.
Though Elliott has been no friend of industry, especially USAirways he also will tell passengers when they’re wrong. His February 1 column is a great example.
When Hotwire was in the right, he was willing to tell a his correspondent so. Kudos, Chris!
