More commentary on Delta’s elite level changes

Patrice Miles, one of the best names ever for an airline marketing exec, says of the changes just announced

    “I will tell you we’ll have a lot of pleased customers,” Ms. Miles said.

Which just begs the question of why they didn’t make these changes 18 months ago…

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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