After seeing three hour wait times to clear immigration at Washington Dulles airport, Lufthansa CEO Juergen Weber described the airport as “medieval” in a news conference. I can only imagine how he would have felt had he ever passed through the old United 1K rooms there…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
