Fascinating article on Delta’s use of information technology to cut costs and better understand its operations.
Delta’s bet may be that they’re better able to squeeze efficiencies out of their system, so that they can compete against low cost carriers without equivalent wage rates and work rules.
The article contends that Delta is years ahead of its major airline rivals in information technology — and that the lead is growing.
Fascinating.
Now if they could just stop losing a billion dollars a year…
