What’s Overrated/Underrated in Travel

Jun 22 2018

Underrated doesn’t mean something is the best, just that it’s better than commonly appreciated. Overrated doesn’t mean it’s not good — or even great — just that it isn’t as good as people in general seem to think.

Overrated or underrated is about lowering or raising the status of things. It’s about whether you think people in general regard it too highly, or not highly enough, relative to its actual worth.

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Featured Articles

Man Has Airline Status Yanked for Refunding Tickets After Using Airport Lounges. Now He’s Suing

Jun 22 2018

An Air Canada Super Elite who takes over 150 flights a year says his business travel plans change often. Air Canada says he books refundable tickets, uses their lounges, and then cancels his tickets on days he never intends to fly at all.

If you’re near the airport and have lounge access you may think it’s just a free pub with bar snacks. But Air Canada and this frequent flyer are now locked in a legal battle that would never even exist in the United States.

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How One Head of Loyalty Helps Customers Every Day

Jun 22 2018

Long-time Southwest Airlines CEO Herb Kelleher used to say they were in the customer service business “we just happened to fly airplanes.” Jeff Bezos talks about the importance of focusing on your customers, not on your competitors.

Those are two principles I think about in the me-too US airline world. And principles I thought of when I saw Mark Ross-Smith share on Facebook how he interacts with customers.

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Air Conditioned Planes in High Humidity Can Cause This to Happen

Jun 21 2018

Air Asia flight 5583 from Kolkata to Bagdogra — a 277 mile flight — was 4.5 hours for mechanical reasons. After 90 minutes passengers were asked to get off the aircraft. It was pouring down rain and people didn’t want to leave.

Air conditioning on board aircraft will mist in highly humid conditions. Passengers contend that the captain turned up the air conditioning in order to smoke them out since they didn’t want to leave.

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Report: Malaysia Airlines Waives $4200 in Checked Baggage Fees for Ex-Prime Minister Facing Corruption Charges

Jun 21 2018

Malaysia’s recently ousted Prime Minister Najib Razak cannot leave the country while he faces corruption charges. He took his family on holiday to Langkawi and apparently took quite a lot of baggage on the trip.

He’s a Platinum member of the Malaysia Airlines Enrich status. One imagines whether he meets the criteria or not that he’d have this status. And his Platinum appears to come with a very special perk. His reservation shows that he checked 535kg of luggage and had the 17,000 Malaysia Ringgit excess baggage fee waived.

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After Dropping Chicago – Beijing, American Airlines Considers Ending All Chicago – Asia Flying

Jun 21 2018

American Airlines announced last month that they’re ending their Chicago – Beijing flight in October.

American’s Vice President – Planning Vasu Raja told employees in Chicago last week at a question and answer session that Chicago flights to Asia are mostly connecting traffic, that they rely on connections from cities with low fares and often their own non-stop flights to the same destinations, and that higher fuel costs make it even harder to sustain flights than before.

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