While I don’t know any plans to improve the efforts of American’s Integrated Operations Center to prioritize better departure time expectations, there is a new effort to improve communications between different parts of the airline to better deal with delays, and hopefully reduce them as well. It’s called ConnectMe, and here’s how it’s being described to employees.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
When frequent flyer programs launched award tickets were supposed to be a reward for loyalty, and award customers were expected to be treated better than paying customers. There are often steep change fees on award tickets now, but mileage awards are for the most part still cancellable with points redeposited into an account. In other words even after myriad rule changes over the years, inventory issues aside, they’re still more flexible than paid tickets.
Miles aren’t just an alternative currency used to purchase travel or services from an airline, they are a thank you for your business, and redeeming miles should feel like a reward and not a punishment. Delta got this one right.
New Jersey is considering raising aviation fuel taxes — but only on United Airlines. Currently New Jersey taxes fuel burned during taxi and takeoff. A bill under consideration would extend that to all fuel that United burns (since it applies only to airlines carrying over 8 million passengers per year out of the state).
United’s position “the tax is enacted, she said United might have to consider transferring the bulk of its operations to one of the other hubs.” The extra cost to United is expected to be $20 million. United will not abandon its Newark hub over $20 million.
Back on May 19 a flight attendant was proposed to on board by her boyfriend during China Eastern’s MU2329 from Xi’an to Yinchuan. She accepted.
We’ve now learned that the flight attendant was fired for ignoring her safety duties while accepting the proposal. Flight attendants are here primarily for your safety.
Ultimately there are too many people who have been eligible to use the lounges, who have wanted to use the lounges, relative to the size of the lounges. There’s only so much they can do to expand capacity in the airports they work in (and larger lounges are going to attract more people who still stay longer, since currently some people – like me – often stay away precisely due to the crowding).
It is simply difficult to offer a quality lounge product which includes a peaceful, quiet experience for the number of people who have access through Platinum American Express cards.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Premium economy is like domestic first class with foot rests (or in some cases a foot bar). It doesn’t let you lie flat, but it gives you extra room and some upgraded amenities. I don’t think it’s a replacement for business class on ultra long haul flights, but it’s ‘good enough’ flying transatlantic Westbound (day flight) and certainly a whole lot better than coach.
I watch Sydney fares because I have family in the suburbs there, and I’ve been going since I was a kid. In fact my very first international trip was to Australia. I even flew American Airlines the last time they served Sydney — DC10s via Honolulu.
When I wrote that Hyatt points have remained a remarkably steady source of value for the last 5 years since they devalued their points, that even when they announced those changes in late 2013 they weren’t that bad, and since then even the modest shifts in award categories we’ve seen for hotels have been balanced my point was to re-assure about Hyatt points not to cause consternation.
However I received several comments along the lines of why are you pointing out to them it’s time to devalue? Hyatt is already aware of the economics of their program and when they last made changes.
United’s President spoke yesterday at the Morgan Stanley 6th Annual Laguna Conference. It’s always interesting to listen to him, he lays out his thinking more clearly and candidly than most airline executives.
One thing pointed out is that “in the last 30 years airline revenue as a percentage or GDP has gone to about .6 from about 1.2%.” The conclusion he draws is that airfares should double, “we are under pricing our product by 50%.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
