When American ended Chicago – China service they freed up Boeing 787 aircraft and seemingly didn’t know what to do with them. They’re flying 787s now to Cancun and Anchorage.
Then they freed up even more 787-8 flying time. Since they removed business class seats from 787-8 aircraft, with the new configuration featuring only 20 seats up front, the plane no longer works for premium markets.
Hotel loyalty programs face a unique challenge that airlines don’t. Airlines set the rules and provide the product directly. Hotels have to get properties which are often owned and even managed separately to comply, with benefits like upgrades delivered consistently by individual employees at a front desk perhaps thousands of miles away. They rely on individual hotels and even employees to comply.
Embedded in a loyalty program as well is a philosophy of how to treat guests redeeming their points.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Delta calls moving from regular coach to extra legroom coach (“Comfort+”) seats an ‘upgrade’ the way other airlines call coach to business an upgrade.
When you buy a ticket you don’t just assign yourself an extra legroom seat, your upgrade ‘clears’ into the extra legroom section of the plane. This process is going to create a problem on several routes beginning in March.
A 21 year old woman named Andrea flew from Miami to DC. Inflight internet wasn’t working but her mind was on overdrive. She had a huge crush on her best friend. She showed up at the airport to meet him during his connection… before heading off to study in Australia for a semester.
And she shared the teen romance drama on an airsickness bag, discovered by an aircraft cleaner.
I’ve written before about how Delta award sales don’t drive much value to the program.
Pulling up award calendars on Delta it’s indeed possible to find 44,000 mile roundtrip. What’s striking to me is how much extra legroom coach is pricing for the same flights (164,000) and how much business class costs. Imagine, 930,000 miles for business class. This isn’t even first class – and you’d better hurry, there’s only 1 seat left at this price.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A man at Washington Dulles is carrying a green bag in one hand and a pink bag in the other. It’s not clear which one was his personal item and which was his carry on — though since he’s departing baggage claim you have to imagine that one of them was checked.
Club1 Hotels membership has been priced at $675 for a year, but they’re giving away one year memberships that provides access to discounts. It’s worth signing up just to check out pricing.
They tell me that this free one year membership signup offer ends tonight (January 7) of course once sign up you have access for a year and no credit card is required.
On New Year’s Day Delta CEO sent a message to his airline’s employees laying out the company’s goals for the year. While Delta doesn’t have the simple mission the way that Southwest does they have clear goals and metrics to know whether they’re reaching those goals or not.
And it seems useful sharing what the airline is telling its employees what the company is doing, and the priorities those employees should have as they go about their year.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
