About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Delta Backing Off Campaign Against Gulf Carriers to Focus Mostly on Qatar

Jan 19 2018

Delta, American and United for three years have argued that the US government needed to take a protectionist stance against Emirates, Etihad, and Qatar. They’ve argued it’s unfair, they shouldn’t have to ‘compete against governments’ which is a rather strange position. Because if they can’t even compete against government airlines what good are they?

After failing to get what they want over the course of 3 years, Delta’s CEO in an interview appears to shift focus — arguing we shouldn’t lump the 3 Gulf airlines and that Qatar’s business model is different.

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Delta Cracking Down on Emotional Support Animals

Jan 19 2018

Delta announced that starting March 1 they’ll be requiring new advance documentation for passengers bringing ’emotional support animals’ on board their aircraft.

Basically they say the whole fake emotional support thing has gone too far. Delta carries 250,000 service and support animals each year — up 86% since 2016. And we’re not just talking about trained dogs, “[c]ustomers have attempted to fly with comfort turkeys, gliding possums known as sugar gliders, snakes, spiders and more.”

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HURRY: Wide Open Australia Business Class Awards on Qantas, Book With American Miles

Jan 19 2018

Qantas is launching a new route on September 1, 2018: San Francisco – Melbourne on Wednesday, Thursday, Saturday, and Sunday, operated by a Boeing 787-9.

Qantas rarely makes business class award space available, however on this new flight awards are wide open on the days of the week it operates. Some flights have as many as 6 business class award seats available.

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American’s 2018 Schedule Includes 52 New Routes, Chicago O’Hare Becomes a Shuttle City

Jan 18 2018

American is offering “52 new nonstop flights and enhanced schedules” in its 2018 schedule Only 8 are actually newly announced today. Like United, American Airlines is beefing up service to smaller markets where there’s less competition from ultra low cost carriers like Spirit and Frontier, and consequently less fare pressure.

In addition starting April 4 Chicago – New York LaGuardia is being upgraded to a ‘shuttle’ product along the lines of New York LaGuardia – DC and Boston

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Hyatt’s Chief Marketing Officer is Out

Jan 18 2018

When Hyatt hired Mark Vondrasek – formerly of Starwood – as Senior Vice President for loyalty and business platforms it was announced he would circumvent the CMO and report directly to the CEO. At the time I noted how unique that was.

Though Hyatt tried to dissuade me of the significance that their head of loyalty wouldn’t report to the Chief Marketing Officer the handwriting seemed to be there.

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First-Ever Hilton Business Card Now Live With 100,000 Point Offer

Jan 18 2018

American Express gained exclusivity to issue Hilton co-brand credit cards in the U.S. We’ve known they had huge plans for the products and benefits — and now that the cards are live it’s clear that Amex has come out swinging.

All four products are now available. In this post I’m going to focus on the business card, since it’s the first time there’s been a small business card product from Hilton and because it may represent the best ‘value’ out of the new cards.

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