About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

American Airlines CEO Doug Parker May Have a ‘Defining’ Moment. But It’s Being Wasted.

May 24 2017

The Street‘s Ted Reed writes a love letter to Doug Parker over the American Airlines CEO’s granting unilateral raises to employees as a way of working well with labor.

Employees appreciate raises, though perhaps they’d appreciate different new uniforms even more. From an investor perspective, though, the $830 million may be lighting money on fire because money alone won’t create the kind of service that generates passenger loyalty and earns the airline a revenue premium.

Continue Reading »

How – and Where – to Use All Your Hyatt Category 1-4 Free Night Awards

May 23 2017

Hyatt offers several different free night award certificates now that are ‘capped’ at category 4 redemptions. In other words, you can use them for a free night at any hotel that’s categorized in redemption categories 1 through 4 (but not in categories 5 through 7).

The good news is that Hyatt actually has the bulk of their hotels in these categories, including nice hotels in major cities.

Continue Reading »

A New Best Barbecue Restaurant in the World Has Been Crowned

May 23 2017

Texas Monthly has updated its Top 50 Texas Barbecue list (and therefore the top barbecue spots in the world).

Central Texas barbecue has a focus on meat, especially brisket. You may get onions, peppers or pickle slices, and white bread as an accompaniment. Put your meat on the bread between bites. It’s all served on butcher paper most often. Meat is sold by the pound. If there’s sauce, it’s for dipping only.

Continue Reading »

New Offer 10% Back on Hyatt Redemptions This Summer (and How to Leverage It)

May 23 2017

Like last year and in 2015, Hyatt is offering Hyatt Credit Card cardmembers a rebate on points redeemed between June 1 and September 5.

Members who have the card and use their points for stays (free night awards as well as cash and points awards) between June 1 and September 5 will receive 10% of their points back after the stay. The 10% rebate also applies to redemptions for room upgrades, dining, and spa services.

Continue Reading »

Airline Wanted to Charge Passenger $117 for Urinating in a Bottle When All Lavatories Broke

May 22 2017

Ryanair used to say they were thinking about charging to use the lavatory. It turns out their flight attendants threaten to charge passengers for not using the lavatory.

So if you thought United’s and American’s ‘Basic Economy’ fares where you’re not permitted to bring a full-sized carry on onboard are bad, there are certainly worse fees out there!

Continue Reading »