About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Now That Marriott Acquired Starwood, Should You Get a Marriott or Starwood Credit Card?

May 24 2017

Since Marriott successfully acquired Starwood, the biggest news and action in hotel loyalty has been Marriott Rewards and figuring out the direction the program will go. After some early bumps they’ve been adding benefits like 4pm checkout and experiential redemptions that Starwood offered. And they’ve rolled out the ability to status match and move points back and forth between the two programs.

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American Airlines CEO Doug Parker May Have a ‘Defining’ Moment. But It’s Being Wasted.

May 24 2017

The Street‘s Ted Reed writes a love letter to Doug Parker over the American Airlines CEO’s granting unilateral raises to employees as a way of working well with labor.

Employees appreciate raises, though perhaps they’d appreciate different new uniforms even more. From an investor perspective, though, the $830 million may be lighting money on fire because money alone won’t create the kind of service that generates passenger loyalty and earns the airline a revenue premium.

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How – and Where – to Use All Your Hyatt Category 1-4 Free Night Awards

May 23 2017

Hyatt offers several different free night award certificates now that are ‘capped’ at category 4 redemptions. In other words, you can use them for a free night at any hotel that’s categorized in redemption categories 1 through 4 (but not in categories 5 through 7).

The good news is that Hyatt actually has the bulk of their hotels in these categories, including nice hotels in major cities.

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