About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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5 Things I Love About the Hyatt Visa

Apr 21 2017

I’ve been a Hyatt Visa cardholder almost since the product first launched. I’m a top tier Hyatt frequent guest, and I keep the card because each year it gives me a free night that’s worth far more than the cost of the card.

Here are 5 things I love about the product:

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Oscar Munoz Won’t Get to Be Chairman of United Airlines — For a Second Time

Apr 21 2017

When Oscar Munoz was brought on to be United’s CEO after Jeff Smisek had to resign in disgrace amidst allegations of corruption, the plan that was he’d also gain the Chairman title in 2017.

However as part of a deal with activist shareholders Robert Milton, former CEO of Air Canada became Chairman a year ago — and Munoz’s promised ascendancy was pushed off until 2018.

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US Acknowledges Improperly Removing People from Trusted Traveler Programs After Travel Ban

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Apr 21 2017

At the end of January I wrote about global entry being revoked from dual citizens of countries included in the President’s travel ban.

There was some initial indication that Customs and Border Protection was revoking eligibility for trusted traveler programs from U.S. permanent residents originating in countries covered by the ban.

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United Says They Made a Mistake Leaving New York JFK (But They Still Won’t Go Back)

Apr 21 2017

United pulled out of New York JFK entirely in fall 2015. Now United President Scott Kirby says that was a mistake.

United’s bean counters looked only at revenue and expense for the those particular flights, missing the bigger revenue picture — they had lucrative corporate contracts which made other routes profitable, and which they couldn’t keep without those flights.

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Revealed: New Hidden SkyMiles Pricing Chart for Delta and Partner Saver Awards

Apr 21 2017

Delta eliminated award charts a couple of years ago off of their website. They tell you the price they give to you on any given day is ‘the price’. This makes it easier to raise prices without members knowing, and since they made a happen of changing their program without notice anyway it eliminates the need to bother informing members as the value of the SkyMiles currency changes (gets worse).

Of course no matter what Delta tells you, they still price off an award chart, it’s simply hidden from view. They have buckets of availability and each bucket corresponds to a price. With partners that availability is in a single bucket, and whenever it is available it is the same price — except that Delta now bumps up pricing for certain partner awards booked close to departure.

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Just 5 Months for United to Start Cutbacks in Polaris Business Class: Fewer Pillows and Mattress Pads

Apr 20 2017

Ever since United launched its new international business class ‘Polaris’ soft product (service) on December 1, the airline has been gaining a reputation for having stepped up its premium class game.

The new product was sufficiently good — and really closed the gap enough with other carriers that I thought it would ultimately no longer be necessary to book away from United (once the seats were sufficiently widespread) — and so out of character for the airline that I also wondered how long would it take before they started cutting back on the service?

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