About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Marriott and Starwood Just Announced Hotel Reward Category Changes, Do You Need to Book Your Awards Quickly?

Feb 09 2017

Each year hotels with award redemption categories adjust which hotels are in which categories, and thus how many points they cost to redeem. In most cases the cost in points is related to average room rates, although Marriott’s have been tied to frequency of redemption.

This year Marriott and Starwood both have announced their planned changes at the same time, and coordinated that those changes will go into effect March 7.

Continue Reading »

Here’s the Roadmap for United’s New Polaris Lounges Over the Next 24 Months

Feb 09 2017

United debuted their new Polaris lounge at Chicago O’Hare in the old club and first class lounge space at gate C18 a couple of months ago. This is a business (and first) class lounge. It is not a Star Alliance Gold lounge and not a United Club.

Here’s the timeline for Polaris lounge openings over the next 24 months which will bring the number of new business class lounges to 9 by the end of 2018.

Continue Reading »

Guess What US Airline CEOs Won’t Be Talking to Donald Trump About Today?

Akbar al Baker meeting Trumps
Feb 09 2017

US airline CEOs meet with President Trump today.

The heads of United, Delta, Southwest, Alaska, and JetBlue will be there — along with FedEx, UPS, and Atlas Air. Lobbying group Airlines for America will be there, along with airport officials from “Los Angeles, Chicago, New York City, Washington, D.C., Tampa, Fla., Buffalo, N.Y. and Nashville, Tennessee…”

Continue Reading »

Nope – United’s Computer Woes Aren’t Done for the Day

united
Feb 08 2017

IT is hard. And these legacy systems are complex, they don’t know where the next problem will creep up from. But these failures don’t just inconvenience customers they even prevent customers from buying tickets it’s a real problem.

At this point, United, when you’re spending IT resources to implement ‘Basic Economy’ fares that don’t allow customers to have a carry on, or to eliminate the ability to book a stopover on an award ticket, you’re doing it wrong.

Continue Reading »